Fitbit Port Devices Driver Download For Windows 10

| 17-04-2021
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If the device-specific driver is distributed through Windows Update, you can manually update the driver by using Device Manager. For more information about how to do this, see update drivers in Windows 10. If the device is not yet connected, first install the device-specific driver, such as by using the appropriate installer. If the device-specific driver is distributed through Windows Update, you can manually update the driver by using Device Manager. For more information about how to do this, see update drivers in Windows 10. If the device is not yet connected, first install the device-specific driver, such as by using the appropriate installer. Download this app from Microsoft Store for Windows 10, Windows 10 Mobile, Windows Phone 8.1, HoloLens, Xbox One. See screenshots, read the latest customer reviews, and compare ratings for Fitbit. When you plug the device into your USB, Windows will look for the associated driver, if it cannot find this driver then you will be prompted to insert the driver disc that came with your device. Common USB Device errors are ‘ usb port not working ‘, ‘device descriptor request failed error’ or ‘bugcodeusbdriver’ issues.

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Symptoms

Consider the following scenario:

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  1. You connect a Universal Serial Bus (USB) audio device, such as an audio adapter or USB digital-to-analog converter (DAC), to a Windows 10 Version 1703-based computer for the first time.
  2. The operating system detects the device and loads the standard USB audio 2.0 driver (usbaudio2.sys).
  3. Windows then downloads the device-specific driver from Windows Update.
  4. The downloaded device driver replaces the usbaudio2.sys driver.

In this scenario, the device cannot be used, and the computer does not have sound. The speaker icon on the task bar is marked with an X mark. When you select the icon, you receive the following message:

Audio services not responding. Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly.

Cause

This 'audio not playing' problem occurs because the default USB audio 2.0 driver (usbaudio2.sys) uses the WaveRT port for operation but the device-specific driver does not. However, both drivers use the 'wave' reference string when the device interface is registered.When the device-specific driver replaces the default driver, the device interface that is created by usbaudio2.sys is still used because the reference strings overlap. Therefore, the operating system assumes that the new driver also supports the WaveRT port. Because the new driver does not support the WaveRT port, the system cannot access the driver.

Resolution

To fix this problem, use one of the following methods.

Method 1

Uninstall the device. To do this, follow these steps:

  1. Open Device Manager.
  2. Select and hold (or double-click) the name of the device, and then select Uninstall.

Note:In step 2, don't select the Delete the driver software for this device check box.

Method 2

Connect the device to a different USB port. The problem may not occur if the device is connected to a different USB port.

Method 3

If the device is not yet connected, install the device-specific driver first. You can do this by using the appropriate installer for the device. Then, connect the device. Windows now selects the device-specific driver instead of the default USB audio 2.0 driver. This method works in this situation because the problem occurs only if the device-specific driver replaces the default driver after the device is connected.

See Also

Occasionally a firmware update will start and stop or otherwise fail.

Note: Don't factory reset your Fitbit device unless directed to by Customer Support.

Having trouble updating Fitbit Versa Lite Edition?

If you can’t update Fitbit Versa Lite Edition, check the firmware version on your watch:

  1. Open the Settings app on your watch > About.
  2. If the number under Version is 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update.
  3. Keep your Fitbit device close to your phone or tablet to complete the update.
  4. In a few days, you’ll receive another prompt to update your watch. At that point, you can update as normal without plugging your watch into a computer.

If your watch’s current firmware version is different, or you continue to have trouble, follow the troubleshooting steps in the Ionic, Sense, and Versa series section below.

Blaze

If you can't update your tracker, try the instructions below.

Update Failures

If the connection between your tracker and mobile device is interrupted during the update, you may see this image:

Try these steps to resolve the problem:

  1. Turn your tracker off and on again using the instructions in How do I restart my Fitbit device?
  2. Restart your mobile device.
  3. Try the firmware update again. If it doesn't work, on a different mobile device or computer (if available) log into your Fitbit account and try updating your firmware.
    Note that if you get notifications from your phone on your tracker, before you can use a different device or computer you need to turn off Bluetooth on your phone.
  4. For assistance, please contact Customer Support.

If the update fails and you see this image, you'll be unable to use the tracker until the error condition is resolved:

In this case tap a screen or press a button to return to the clock and try the update again. (If you see 'fitbit.com/setup' follow the instructions in How do I set up my Fitbit device?) If the update doesn't work, restart your tracker and try again.

Low Battery or Low/High Temperature

If you see the critically low battery screen when attempting a firmware update, charge your Blaze and try the update again.

Likewise if you see a temperature screen, try the firmware update again when Blaze has cooled off or warmed up.

Blaze is too warm Blaze is too cold
Charge HR

With your charged tracker nearby follow these steps:

  1. Turn your tracker off and back on using the instructions in How do I restart my Fitbit device?
  2. If you sync your tracker with a Fitbit app, remove the Bluetooth connection on your device. (Skip this step if you use fitbit.com.)
    1. Find the Bluetooth information. On iOS devices for example this can be found in the Settings app on the Bluetooth screen. You'll see a list of any devices connected using Bluetooth.
    2. Tap Charge HR and choose Forget or Forget This Device.
  3. Next, temporarily remove your tracker from your Fitbit account:
    1. If you use the Fitbit app, tap the Today tab > your profile picture > Charge HR > Remove This Charge HR.
    2. If you use fitbit.com, click the gear icon in the top right > Settings > Devices > Charge HR > Remove this Charge HR from your account.
  4. Now add your tracker back to your Fitbit account as if you're setting it up for the first time:
    1. From the Today tab in the Fitbit app, tap your profile picture > Set Up a Device and follow the instructions. (For fitbit.com instructions see How do I set up my Fitbit device?)
    2. When you get to the app screen called Final Setup, tap Update Now. A firmware update will start and last up to 10 minutes. If the update doesn't finish move on to the next step.
  5. Follow the factory reset instructions in How do I restart my Fitbit device?
    Unlike Step 1 when you restarted your tracker, a factory reset actually deletes your settings and recent data. It also requires setting up the tracker again after the reset. For these reasons its the troubleshoot of last resort but only take a few minutes.
  6. If the reset process doesn't solve the problem, please contact Customer Support.
Devices

For best results, remove other Fitbit watches and trackers from your phone's Bluetooth settings.

Before you begin the firmware update, plug your watch into the charger. Make sure your watch is in range of your home or work Wi-Fi network during the update, or connected to your nearby phone for Fitbit Versa Lite Edition.

Fitbit Port Devices Driver Download For Windows 10

Note that firmware updates for Fitbit Versa Lite Edition can take an hour or more if you perform a factory reset before you begin the update. If your firmware is version 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update. Keep your Fitbit device close to your phone or tablet to complete the update.

If the firmware update fails, you may see this image on your watch's screen:

Follow the troubleshooting steps below based on your issue to resolve the problem.

Low Battery

If your watch isn't sufficiently charged before starting the update, you may see this image on your screen or a low battery message in the Fitbit app:

Wait until the battery is at least 50% charged to start the update and keep your watch plugged into the charger. To check the battery level, tap the screen or press any button while the watch is charging.

No Clock after Update

If you see a clock error message on your watch's screen after the update, choose a clock face in the Fitbit app to resolve the problem. For more information, see How do I change the clock face on my Fitbit device?

Update Failed over Wi-Fi

If you have trouble updating your watch over Wi-Fi, try these steps to resolve the problem. For Versa Lite Edition, see Update Failed over Bluetooth.

  1. Make sure your watch is connected to the Wi-Fi network you want to use. For instructions on how to add a network, see How do I connect my Fitbit watch to Wi-Fi?
  2. Move your watch closer to your router.
  3. Make sure your router is connected to the internet.
  4. Restart your watch. For instructions, see How do I restart my Fitbit device?
  5. Remove your watch from your Fitbit account. For instructions, see Can I use more than one Fitbit device with the same account?
  6. Remove your watch from the list of Bluetooth devices paired to your phone. On your phone, go to Settings > Bluetooth > find the watch in the list > find an option to forget the device.
  7. Reconnect your watch to your Fitbit account. For instructions, see How do I set up my Fitbit device?
  8. Try again to update your watch.

If the update fails, restart your phone and try again.

If you can't update your watch over Wi-Fi, follow the on-screen instructions in the Fitbit app to update your watch over Bluetooth instead. Note that firmware updates over Bluetooth may take significantly longer to complete.

Update Failed over Bluetooth

If you have trouble updating your watch over Bluetooth, try these steps to resolve the problem:

Devices
  1. Turn Bluetooth on and off on your phone.
  2. Restart your watch. For instructions, see How do I restart my Fitbit device?
  3. (Versa Lite only) On your watch, open the Settings app > About. If your firmware version is 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update. Keep your Fitbit device close to your phone or tablet to complete the update.
  4. Remove your watch from your Fitbit account. For instructions, see Can I use more than one Fitbit device with the same account?
  5. Remove your watch from the list of Bluetooth devices paired to your phone. On your phone, go to Settings > Bluetooth > find the watch in the list > find an option to forget the device.
  6. Reconnect your watch to your Fitbit account. For instructions, see How do I set up my Fitbit device?
  7. Try again to update your watch.

If the update fails, restart your phone and retry the update.

If you still have trouble updating your watch, contact Customer Support.

Instructions for installing Windows 10 Driver

Note that these instructions are for Versa Lite Edition only.

If you tried to update the firmware on your watch after a factory reset and received an error message on your Windows 10 computer, follow the instructions below to update your driver software.

  1. Open your Windows Device Manager.
  2. Under Other devices, right click IP-over-USB.
  3. Click Update Driver > Browse my computer for driver software.
  4. Click Let me pick from a list of available drivers on my computer.
  5. Click Network Adapters > Next.
  6. Under Manufacturer, click Microsoft.
  7. Under Model, click Remote NDIS Compatible Device.
  8. Click Next.
  9. Click Yes if any warnings appear. Your driver software installs to Windows Device Manager.

After your driver software installs, use your Windows 10 computer to update the firmware on your watch as instructed by Customer Support.

All other devices

Make sure your tracker is charged and then try these steps:

Fitbit Port Devices Driver Download For Windows 10

  1. Turn your tracker off and on again using the instructions in How do I restart my Fitbit device?
  2. Restart your phone, and retry the update.
  3. Log in to your Fitbit account on a different device, and retry the update.

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If you still have trouble, contact Customer Support.

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